sk69 Privacy Policy

1. Who We Are

sk69 ("sk69", "we", "us", "our") operates the online casino and sports betting platform accessible at sk69.asia. sk69 is the data controller responsible for personal data collected through the platform. References to "you" or "your" in this policy refer to players, registered account holders, and visitors to the sk69 platform.

Our data protection contact is reachable via the support email address at the end of this policy. We are committed to handling your personal data with transparency, integrity, and in compliance with applicable data protection standards.

2. Personal Data We Collect

2.1 Registration Data

When you register an account with sk69, we collect the following information:

• Full legal name (as it appears on your MyKad or equivalent identity document)
• Date of birth (for age verification — players must be 21 or older)
• Email address
• Malaysian mobile number
• Residential address
• Username and encrypted account password

2.2 Identity Verification (KYC) Data

To comply with our licence obligations and process withdrawals, we collect:

• MyKad image (front and back) or equivalent government-issued identity document
• Selfie photograph alongside your identity document
• Proof of address (where required for enhanced due diligence)
• Source of funds documentation (for high-value accounts where required)

2.3 Financial Data

For deposit and withdrawal processing, we collect:

• Payment method details (e-wallet account identifiers, bank account name and number for FPX withdrawals)
• Transaction history including deposit amounts, withdrawal amounts, dates, and methods
• Cryptocurrency wallet addresses where USDT TRC20 is used

sk69 does not store full payment card numbers. Payment processing is handled by third-party payment service providers under their own data security standards.

2.4 Usage and Technical Data

When you use the sk69 platform, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Login timestamps and session duration
• Pages visited, games played, and betting activity
• Referral source (how you arrived at the platform)

2.5 Communications Data

When you contact sk69 support, we retain records of:

• Live chat transcripts
• Email correspondence
• Support ticket content and resolution notes

3. How We Use Your Personal Data

sk69 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your player account, including login authentication and account security.
• Identity verification: Confirming your identity, age (21+), and eligibility to use the platform in compliance with our licence obligations.
• Payment processing: Processing deposits, withdrawals, and resolving payment disputes in MYR and USDT TRC20.
• Game delivery: Operating game sessions, recording bet outcomes, and maintaining your bet history and balance.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct.
• Responsible gaming: Monitoring account activity for signs of problematic gambling behaviour and applying responsible gaming controls where required.
• Customer support: Responding to queries, resolving disputes, and maintaining support records.
• Legal compliance: Meeting obligations imposed by our gaming licence, including record-keeping, reporting, and audit requirements.
• Marketing communications: Sending promotional offers and platform updates to you where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: Analysing aggregated usage data to improve platform performance, game selection, and user experience.

4. Legal Basis for Processing

sk69 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to operate your account and deliver the services you have registered for.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering obligations, and applicable laws.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

sk69 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following circumstances:

5.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the platform, including payment processors, KYC and identity verification providers, game content providers, customer support platforms, and fraud detection services. All service providers are bound by data processing agreements and are permitted to use your data only as necessary to deliver services to sk69.

5.2 Legal and Regulatory Disclosure

We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required by our gaming licence conditions, applicable law, or a valid legal order. We will only disclose the minimum data necessary to meet the relevant obligation.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of sk69's business, player account data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

5.4 Responsible Gaming Partners

Where required under our responsible gaming obligations, we may share limited account data with recognised problem gambling support organisations solely for the purpose of implementing self-exclusion programmes or providing player assistance.

6. Cookies & Tracking Technologies

The sk69 platform uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored in your browser. sk69 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during an active session. These cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect aggregated data on how players use the platform, helping us identify and fix technical issues and improve performance. No personally identifiable information is included in analytics data.
• Preference cookies: Store your settings and preferences (such as language or game view preferences) to provide a consistent experience across sessions.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the platform. sk69 does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

sk69 retains personal data for as long as necessary to fulfil the purposes described in this policy and to meet legal and regulatory retention obligations. Specific retention periods are as follows:

• Account data: Retained for the duration of your account plus a minimum of five (5) years following account closure, as required by our gaming licence.
• KYC and identity documentation: Retained for a minimum of five (5) years following the end of the business relationship, in accordance with anti-money laundering requirements.
• Transaction records: Retained for a minimum of five (5) years following the transaction date.
• Support communications: Retained for two (2) years following resolution of the relevant query or dispute.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

After the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

sk69 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the sk69 platform
• Encrypted storage of passwords — sk69 does not store passwords in plain text and support agents cannot view your password
• Access controls limiting personal data access to authorised personnel on a need-to-know basis
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication available to all players for account login
• Secure, access-controlled storage for KYC documentation

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials. If you suspect your account has been compromised, contact sk69 support immediately.

9. Your Privacy Rights

Subject to applicable data protection laws, you have the following rights regarding your personal data held by sk69:

• Right of access: You may request a copy of the personal data sk69 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to us.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. We will cease marketing communications upon request.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact sk69 at the email address provided in Section 13. We will respond to verified requests within 30 days. Identity verification may be required before processing data subject requests.

10. Children's Privacy

The sk69 platform is strictly intended for adults aged 21 and over. sk69 does not knowingly collect personal data from persons under 21 years of age. If we become aware that an account has been registered by or on behalf of a person under 21, the account will be immediately closed, any balance will be reviewed in accordance with our Terms & Conditions, and the associated personal data will be deleted or retained only to the extent required for regulatory compliance purposes.

If you believe a person under 21 has registered an sk69 account, please contact our support team immediately at the address provided in Section 13.

11. International Data Transfers

sk69 is operated under an international gaming licence and may process or store personal data on servers located outside Malaysia. Where personal data is transferred internationally, sk69 takes appropriate steps to ensure that such transfers comply with applicable data protection standards and that your data is afforded an equivalent level of protection to that provided under this policy.

Third-party service providers engaged by sk69 who process data internationally are required to implement appropriate safeguards as a condition of their service provider agreements.

12. Changes to This Privacy Policy

sk69 may update this Privacy Policy from time to time to reflect changes in our data practices, service offerings, or applicable legal requirements. Material changes will be communicated to registered players via their registered email address or via a notice on the platform. The "Last updated" date at the top of this policy will be revised accordingly.

Continued use of the sk69 platform following notification of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

13. Contact Us

For any privacy-related queries, data subject requests, or concerns about how sk69 handles your personal data, please contact our data protection team via:

• 24/7 Live Chat — available from your account dashboard after login
• Email: [email protected] — please include "Privacy Request" in the subject line for data subject requests

We aim to acknowledge all privacy-related requests within two (2) business days and to resolve them within 30 days of receipt.